ScholarLMS is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard personal information when you visit our public website or use one of our hosted learning platforms.
We’ve structured this policy into two main parts:
- Website Visitors – Covers data collected via www.scholarlms.com
- LMS Platform Users – Covers users of ScholarLMS-powered learning platforms (e.g., yourcompany.scholarlms.com)
1. Website Privacy (www.scholarlms.com)
What We Collect
You may browse our public website without providing personal information. However, we may collect the following when you:
- Submit a form (contact, demo request, support ticket)
- Subscribe to a newsletter
- Respond to a survey
- Place an order or interact with our product pages
Collected data may include:
- Your name, email address, phone number
- Company or organization name
- Message or request details
- Browser type, and device information (via cookies)
How We Use This Information
We use this information to:
- Respond to your requests and support inquiries
- Share relevant updates, offers, or product news (only with consent)
- Improve the performance and usability of our website
Cookies
We use essential cookies to operate and secure the website, including:
- Login session maintenance
- Language and display preferences
- Spam protection and site functionality
Analytics tools (e.g., Google Analytics) may be used to understand usage trends. You can manage your cookie preferences through your browser settings.
Third-Party Services
We work with trusted providers for analytics, email communication, and payment processing. These services only use your information as needed to fulfill their purpose and comply with privacy regulations.
Payment Information
For any purchases made through our site, sensitive payment details (such as credit card numbers) are securely processed by our third-party payment gateway. ScholarLMS does not store or retain any financial data on its servers after the transaction is complete.
2. LMS Platform Privacy (Your ScholarLMS Site)
This section applies to users of ScholarLMS-hosted learning platforms. These include students, instructors, and administrators using a subdomain such as yourcompany.scholarlms.com.
A. Data We Collect
To deliver learning functionality, we collect data during account creation and user activity, including:
- Full name, email address, username
- Course enrollments and completion records
- Participation in activities (quizzes, assignments, forums)
- IP address, session identifiers, browser/device information
All data is securely stored within your LMS account and tied to the organization or institution managing the platform.
B. How We Use LMS Data
This information is used exclusively to:
- Deliver secure access to learning materials
- Track learner progress and performance
- Generate reports for instructors and admins
- Maintain system stability and prevent misuse
Only authorized personnel with appropriate roles can access user data. ScholarLMS does not use LMS data for advertising or marketing purposes.
C. Data Ownership and Control
- Your institution or organization (the LMS administrator) retains full ownership of all platform data.
- ScholarLMS provides the infrastructure and maintenance as a Data Processor.
- Administrators control user access, permissions, and integrations on the platform.
D. Hosting and Security
All LMS platforms are hosted on Amazon Web Services (AWS) infrastructure, with data centers primarily located in the United States, or in another region you may have selected during signup.
Security measures include:
- Encrypted data transmission (SSL/TLS)
- Secure storage with access controls
- Daily backups and monitoring for anomalies
- Audit logging and system hardening
Refer to our Security page for more information.
E. Cookies in the LMS
Essential cookies are used to:
- Keep users logged in
- Store screen display and language preferences
- Support platform features across sessions
No advertising or third-party tracking cookies are used by default.
F. LMS User Rights
Users may:
- View and update their personal profile information
- Request their LMS site administrator to delete their personal data (subject to institutional policies and retention obligations)
The institution managing the platform is responsible for responding to privacy-related requests and enforcing regional data protection rules.
G. Compliance
ScholarLMS supports compliance with multiple global and regional data protection standards, including:
- GDPR (EU) – Data rights, access controls, and secure processing
- UAE PDPL and GCC frameworks – Consent-based processing, purpose limitation
- CCPA (California) – No sale of personal data; deletion upon request
- COPPA (US) – Institutions must ensure parental consent for users under age 13
3. Contact Us
For general questions regarding this policy, please contact us via our contact page. For LMS-specific data concerns, please contact your site administrator directly.
4. Changes to This Policy
ScholarLMS may update this Privacy Policy to reflect changes in legal obligations or service offerings.
